Services Charter

The Santa Maria Cathedral Foundation adds a Service Charter to the Cathedral's hostel.

Services charters are documents to inform citizens about the services we offer and our quality commitments.   Therefore, to ensure fulfilment of these commitments, we undertake to annually publish specific indicators for each commitment.

If the commitments set out in this Services Charter cannot be fully or partially fulfilled at any time due to causes within or beyond the service, the Santa María Cathedral Foundation will act to rectify this situation and avoid inconveniencing users of the service. 

A series of indicators to verify the fulfilment of the commitments has been established in the charter.  Monitoring of the commitments will be published annually here.



2023 Follow-up report